SEO report of servicefailurebook.net
Redirected to www.servicefailurebook.com/
Service Failure
www.servicefailurebook.com/
Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. A customer service book by Jeff Toister.
Tasks
- Avoid using deprecated HTML tags.
SEO
URL
Domain : www.servicefailurebook.com/
Character length : 27
Title
Service Failure
Description
Service Failure: The Real Reasons Employees Struggle with Customer Service
and What You Can Do About It. A customer service book by Jeff Toister.
Keywords (meta keywords)
Good! The website does not use “meta keywords”.
Open Graph Protocol
Good! The OG (Open Graph) protocol is set on this website.
site_name: Service Failure
title: Home
url: http://www.servicefailurebook.com/
type: website
description: Discover why customer service is hard. Official website for the book
Service Failure: The Real Reasons Employees Struggle with Customer Service
and What You Can Do About It.
Dublin Core
Dublin Core is not used
Underscores in the URLs
Good! No underscore (_) found in the URLs.
Search engine friendly URLs
Good! The website uses SEO friendly URLs.
Checking the robots.txt file
There is robots.txt file.
https://servicefailurebook.com/robots.txt
https://servicefailurebook.com/robots.txt
| User-agent | Disallowed for the search engines |
|---|---|
| * |
|
Social
Social Engagement
Linkedin22
Facebook Share0
Facebook Comments0
Content
Doctype
HTML 5
Encoding
Perfect! The character encoding is set: UTF-8.
Language
We have found the language localisation: ”en”.
Title
Service Failure
Character length : 15
Good! The title’s length is between 10 and 70 characters.
Character length : 15
Good! The title’s length is between 10 and 70 characters.
Text / HTML ratio
Ratio : 4%
Error! The text / HTML code ratio is under 15 percent on this website. This value shows that the website has relatively few text content.
Error! The text / HTML code ratio is under 15 percent on this website. This value shows that the website has relatively few text content.
Headings
| H1 | H2 | H3 | H4 | H5 | H6 |
|---|---|---|---|---|---|
| 1 | 3 | 0 | 0 | 0 | 0 |
Heading structure in the source code
- <H1> Service Failure
- <H2> Customer Service Myth #1: It's easy.
- <H2> Get Weekly Tips Via Email
- <H2> Praise for Service Failure
Word cloud
- service16
- failure10
- customer6
- email4
- author4
- toister4
- name4
- book3
- experience3
- jeff3
- obstacles2
- get2
- employees2
- address2
- home2
- how2
- show2
- become2
- first2
- workbook2
- unaware2
Keyword matrix
| word | title | descriptions | heading |
|---|---|---|---|
| service | |||
| failure | |||
| customer | |||
| author | |||
| toister |
Two Word cloud
- service failure4
- author jeff2
- unaware that his2
- customer service2
- failure author2
404 Page
The website has a 404 error page.
Flash content
Good! The website does not have any flash contents.
Frame
Good! The website does not use iFrame solutions.
Images
We found 5 images on this web page.
Alternate attributes for the following 1 images are missing. Search engines use "alt" tags to understand image content efficiently. We strongly recommend fixing this issue.
Alternate attributes for the following 1 images are missing. Search engines use "alt" tags to understand image content efficiently. We strongly recommend fixing this issue.
Readability
Flesch–Kincaid Grade Level
5.70
Flesch Reading Ease
64.10
Coleman Liau Index
12.00
Automated Readability Index (ARI)
5.20
Dale–Chall Readability
5.40
SMOG Index
8.50
Spache Readibility
5.00
Number of letters
1249
Number of words
247
Number of sentences
44
Average words per sentences
6
Number of syllables
400
Syllables in words
429
Average syllables in words
1.62
Number of words in first three syllables
37
Percentage of word / syllables
14.98
Words not in Dale-Chall easy-word list
80
Words not in Spache easy-word list
72
Technologies
Deprecated HTML elements
Error! Deprecated HTML tags are used on this webpage. You should improve your website.
| Deprecated HTML tags | Occurrences |
|---|---|
| <center> | 1 |
Redirection (www / not www)
Good! The web address is accessible only in one version. The version without www is redirected to the version with www.
Deprecated HTML elements
Error! Deprecated HTML tags are used on this webpage. You should improve your website.
| Deprecated HTML tags | Occurrences |
|---|---|
| <center> | 1 |
Printability
Suggestion! Unfortunately, no printer-friendly CSS found.
Meta Tag (viewport tag, mobile devices)
Error! The meta tag named viewport is missing.
Speed test
Server response time
The server response time is fast enough.
Table layout
Good! No nested tables found.
Render blocking resources
Good! No render blocking elements found!
Speed test – Javascript
Javascript
Good! Just a few javascript files are detected on the website.
File size of all javascript files combined
0.00
Javascript minifying
Great! The Javascript files are minified.
Speed test – CSS
CSS
Good! Just a few CSS files are used on this website.
File size of all css files combined
0.00
CSS minifying
Great! The CSS elements are minified.
Speed test – Compression
Uncompressed size of the of the HTML
0.00
Gzip compression
Your site uses compression.
Speed test – Browser cache
Browser cache
The browser cache is set correctly for all elements.
Speed test – Images
File size of all images combined
0.00
Image optimisation
All images are optimized.
Links
We found a total of 15 different links.
Internal links: 6
External links: 9
Internal links: 6
External links: 9
External links:
Internal links:
| Link text (anchor) | Link strength |
|---|---|
| Home | |
| Workbook | |
| Contact | |
| Service Failure | |
| Back to Top | |
| privacy policy |
Website security
IP
198.185.159.135
External hidden links
Good! No hidden external links found
Looking for eval()
Good! No eval(bas64_decode()) scripts are found
Checking for XSS vulnerability
No XSS vulnerability found
Email encryption
Warning! The website contains at least one unencrypted email address.
Sites on same ip
Icons
Favicon
Good! The website uses favicon.
Typos
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